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EmotionIntell
About EmotionIntell · Formerly the Emotional Intelligence Academy

We help people understand people.

EmotionIntell turns research on emotion, behaviour and communication into practical skills - through courses, assessments, leadership programmes and postgraduate study, for individuals and organisations around the world.

15+Years of research
20+Countries
11Languages
L1 → MScClear learning routes
Our story

From the research to the real world.

Dr Cliff Lansley founded the Emotional Intelligence Academy (EIA) in 2008; EmotionIntell is its new name. Since then we’ve taken research on emotion, behaviour and communication and turned it into training people can actually use - in boardrooms and classrooms, interview rooms and airports.

Everything we teach traces back to models we developed and continue to test: the EmotionIntell model of emotional intelligence, SCAnS® behaviour analysis and the OTER© detection methodology - built on decades of research by the scientists we learn from, including the Facial Action Coding System.

Our analysts are the behaviour experts on the Discovery Channel’s Faking It, and our team has trained professionals in military, intelligence, policing, business and education around the world.

  • Research-led: every course traces back to a published model
  • Taught live from our multi-camera studio, online and in person
  • Trainers and coaches in 20+ countries, working in 11 languages
A live online session being taught from the EmotionIntell studio
Live from the EmotionIntell studio
Trusted by teams at
MI5 Warner Bros Discovery Astra Zeneca Ministerie Van Defensie Deloitte NHS HSBC Abbott Army Emirates Armlet Entrepreneurs Organization Vodafone BBC News Bucharest Airport Cabinet Office CMS DISC Hogan Lovells Homeland Security Intelligence Corp ITV News MI6 Discovery+ New Scotland Yard Panasonic Pixar Romanian Intelligence Service SOCA
What we do

One body of research, six ways in.

Whether you want to learn a skill, measure it, build it across a team or study it at Master’s level, it all starts from the same science.

  • Courses & training

    Live online, on-demand and in-person courses in behaviour analysis, emotional intelligence and leadership - from a first workshop to trainer certification.

  • Assessments

    e-Factor® measures emotional intelligence across twelve abilities, alongside our personal and communication style tools.

  • For organisations

    Leadership programmes, private cohorts, in-house training and licensing for teams that need to read people well.

  • Postgraduate study

    Two MSc programmes delivered with Manchester Metropolitan University - April 2027 is the final intake for both.

  • Free resources

    In-depth guides, research papers, videos and a reading list on emotion, behaviour and communication.

  • EI2027 conference

    Three days of keynotes, workshops and a VIP Masterclass at The Midland Hotel, Manchester, 26-28 October 2027.

Our models

The frameworks behind everything we teach.

Every course, assessment and programme we run traces back to models we developed, tested and continue to refine.

All research & resources

The EmotionIntell model

Our model of emotional intelligence: four areas and twelve abilities. It’s the framework behind e-Factor® and every EI course we run.

SCAnS® - Six Channel Analysis System

A behaviour analysis model for reading people across six channels of communication at once, rather than relying on any single cue.

OTER© and iALERT©

Our primary detection methodology and the safety framework built on it - noticing concerning behaviour early and responding with confidence.

Our core values

What we stand for.

Five values that shape how we teach, research and work with every learner and organisation.

  • Integrity

    Adhering to standards, ensuring we act in a fair and ethical fashion.

  • Excellence

    Commitment to delivering high-quality teaching and research.

  • Inclusiveness

    Education for all, regardless of backgrounds and philosophies.

  • Respect

    Treating others with civility and openness.

  • Innovation

    Encouraging ingenuity, creativity and discovery.

The people

Meet the team.

Practitioners, researchers and educators - the people who write, teach and keep improving everything we do.

  • Aaron Garner (MSc)

    EmotionIntell UK.

    Emotion, Deception, Attention and Training Development

  • Dr. Cliff Lansley

    EmotionIntell UK.

    Emotional Intelligence, Deception Detection, Casual Questioning Strategies

  • Prof. Dawn Archer

    EmotionIntell UK.

    Forensic Linguistics, Research Practice, Higher Education

  • Deidre Scott (MSc)

    Programme Manager

    Credibility Analysis, Emotional Intelligence

  • Harry Lansley

    Director

    Behavioral observation, FACS coding

  • Jordan Lansley (MSc, BSc)

    EmotionIntell UK.

    Psychology, Deception Detection

  • Kristina Ganea

    EmotionIntell UK.

    Corporate communications and public disclosures of financial and strategic information

  • Tiago Miranda Adegas (MSc)

    EmotionIntell UK.

    FACS Coding, Facial Expressions Emotion Detection

  • Matt Lynham (BSc Hons)

    Technical Director

    Making computer go beep boop

What our delegates say

In their words.

Amazing workshop on Behaviour Analysis! In-depth, science based, accurate information, provided in an interactive way to help you fully process and understand how to interpret behaviour.

Dilyana TsanovaBehaviour Analysis workshop

What an incredible introduction to the world of Communication, Behaviour and Credibility Analysis this workshop was! Impeccable training, fantastic speakers and the content has already blown me away.

Ella ButlerWorkshop delegate

So much was packed into two days! I learned so much that will help me become a better communicator as well as understanding the intent behind the words of others. Highly recommend!

Shayna LightfootWorkshop delegate
Academic partnership

Postgraduate study with Manchester Metropolitan University.

Our MSc programmes are delivered by EmotionIntell, with their content, teaching and assessment governed by Manchester Metropolitan University. The partnership is drawing to a close, and April 2027 is the final intake for both programmes.

Manchester Metropolitan University
April 2027Final intake
2MSc programmes

Work with us

Let’s talk about what you’d like to achieve.

For yourself, your team or your whole organisation - tell us where you are and we’ll suggest the right place to start.

EmotionIntell UK.

Aaron Garner (MSc)

LinkedIn (opens in a new tab)
Qualifications
MSc, PG Dip, MABPsych.
Specialisms
Emotion, Deception, Attention and Training Development

Aaron Garner is a Director of EIA with a background in behavioural analysis – specializing in reading emotions and evaluation of truth, credibility and deception. He has significant experience in training and supporting staff at a senior level in both the public and private sectors in the field of emotional awareness, management and deception detection.

Aaron has a Masters Degree in Emotions Credibility and Deception and is one of the few people in the world who is highly skilled in Six Channel Analysis – real-time behavioural analysis in real-world applications. As a Professional Trainer, Coach and Public Speaker he has delivered engaging workshops, training, keynotes and talks to a wide range of professionals around the world.

Aaron is programme leader and supervisor for EIA’s MSc in Communication, Behaviour, and Credibility Analysis programme delivered in collaborative partnership with Manchester Metropolitan University. He also designs and delivers EIA Group programmes which are designed to support real-time assessment of truth and deception, as well as increase emotional awareness. He works with the Military/Special Forces, European Intelligence Services, Venture Capitalists, Negotiators, Managers, as well as screeners and airport security personnel in the Middle East and Europe.

EmotionIntell UK.

Dr. Cliff Lansley

LinkedIn (opens in a new tab)
Qualifications
PhD in Emotional Intelligence, B Ed (Hons), MIOD, MABPsych, Cert Ed.
Specialisms
Emotional Intelligence, Deception Detection, Casual Questioning Strategies

Cliff Lansley was born in Manchester, UK in 1959. He is still based there with his wife of thirty-four years, with three children away from home and living in the region. He also spends blocks of time at a beachside retreat in Turkey. He is currently (2018) on sabbatical from EIA Group to complete a PhD by Research in Emotional Intelligence as part of his pro-bono work to get emotional skills and competencies into early-year education. He has worked as a school Governor for 26 years of an ‘Outstanding’ primary school that is now credited as a National Teaching School as a beacon operation and incubator to help develop other schools and their staff.

His first honours degree was in Education(Psychology) with the University of Manchester which he did post-experience whilst employed as a lecturer in leadership and management in higher education, following ten years in the industry. Seven years later he then returned to the private sector with a government research grant to develop competent-based approaches and diagnostic tools for leaders, managers and HR professionals under one of the companies he founded, named Development Processes Group plc (DPG), which is still leading its field in the UK as a multi-million-pound operation, with Cliff as Chairman, Director and a major Shareholder.

He retired as CEO of DPG in 2008 at the age of forty-nine to follow his passion in Emotional Intelligence(EI), driven to join the research community to help convince leaders, police, teachers, social workers, etc. that EI is not a ‘soft skill’, but a key differentiator between competent and excellence. He is motivated to draw on his experience as a successful business leader, an educationalist and a psychologist to leverage good scientific research and make a contribution to the excellent work being done by Mayer, Salovey, Caruso, Bar-On, Goleman, etc., possibly towards a new taxonomy and diagnostic methodology for EI that can stand up to the conflict and critiques across the existing models.

He founded the Emotional Intelligence Academy in 2008.

Also – Behaviour Consultant/Advisor to BBC. Behavioural Analysis Expert to ITVs “The Lying Game – Crimes that Fooled Britain”. ‘Face and Emotions’ on Channel 4 – UK. Deception and Industrial Espionage on HR-TV. “Faking it: Tears of a Crime” – Expert Behaviour Analyst – 15 criminals for Discovery Channel (2017). Keynote/Speaker/Consultant for ACFE, NISA, IBA, ABRESCE, SRI, AvSec(Rom), ECAO, ICF, ICC, CIPD, Euro Air Marshalls, GM Police, DSI(UK), Law Society, plus multiple corporate/agency conferences globally.

Cliff’s own research into EI has drawn him into working with a range of international security, intelligence and law enforcement agencies and businesses to help to integrate EI research into their approaches and skillsets. One facet of this followed the theme of ‘Getting to the Truth’, which has been published in peer review journals and in his most recent book under that title.

EmotionIntell UK.

Prof. Dawn Archer

LinkedIn (opens in a new tab)
Qualifications
Doctorate, Professorship.
Specialisms
Forensic Linguistics, Research Practice, Higher Education

As a Professor of Pragmatics and Corpus Linguistics, Dawn Archer seeks to ensure that her work has practical applications for those whose roles require them to observe the minutiae of human behaviour; how that behaviour might “pattern” within and across different activity types and cultures; and its potential consequence for effective communication.

Dawn is particularly well known for her investigations recording (changes to) the discursive practices of the English courtroom (1640-present).

History/Activities
  • Her research has led to the development of pragmatic annotation schemes.
  • Involved the development of corpus linguistic tools such as the VARD (a spelling-variant detector) and a historical semantic tagger (based on Wmatrix). This work is mainly undertaken in collaboration with Drs Paul Rayson and Alistair Baron (Lancaster University).
  • Explored pragmatic/interactive features of language use – for example, speech acts, the interaction between questions and answers, facework (especially verbal aggression), and the role played by individual reality paradigms when communicating (and mis-communicating).
  • Research into the linguistic performance of emotion, credibility and deception in a range of contexts (public sector, commercial and professional).
Qualifications
  • May 2003 Ph.D. Linguistics. The Role of the Question in Early Modern English Trial Proceedings: A corpus-based approach. Lancaster University.
  • Sept 1998 MA (Distinction) Language Studies: Stylistics. Lancaster University.
  • Jun 1997 BA(Hons) (First Class) History and English Language. Lancaster University.
Programme Manager

Deidre Scott (MSc)

Qualifications
Master of Science Degree
Specialisms
Credibility Analysis, Emotional Intelligence
Education

Deidre was one of the first to complete EmotionIntell’s Master of Science Degree in Communication, Behaviour and Credibility Analysis.  Her distinction level dissertation examined the subjectivity of trust (exploring bias, self-deception, pragmatics, trusting behaviour and perceptions of trustworthiness).  Her undergraduate studies focused on Neuroscience and Psychology.  She is in the initial stages of pursuing a PhD.

Additional Training
  • Computer Science for Artificial Intelligence, Harvard University
  • University Teaching, University of Hong Kong
  • Research Methods, University of London
  • Facial Action Coding System
  • Epigenetics and Generational Trauma Therapy
  • American Association of Sexual Addiction Therapy
Professional Experience

Deidre uses her skills in behavioural science to support global organisations with their business strategy, public relations and training.  Her clients include corporations, government, charitable institutions, entrepreneurs, educators, healthcare workers, law enforcement, intelligence agencies and the film and television industry.

Personal

Deidre is also an artist.  By incorporating science (such as the Facial Action Coding system and colour psychology) into her art, she captures and evokes emotion in her portraits and abstract pieces.  She was commissioned to do a portrait of Shania Twain for the Caesars Palace concert finale in Las Vegas.  Her work has been showcased at private clubs, collected by notable companies from Berkshire Hathaway to The Ritz Carlton, and auctioned at galas benefiting Children’s Hospitals and Doctors without Borders.

Director

Harry Lansley

LinkedIn (opens in a new tab)
Specialisms
Behavioral observation, FACS coding

My passion is taking the latest research in human behaviour and crafting it into training courses designed to provide workable knowledge and skills, fit for real-world applications.

I am certified with the Facial Action Coding System (FACS) research tool developed for the objective measurement of facial muscle movement and reached the highest level in spotting and accurately interpreting micro facial movements. I hold the Behaviour Analysis and Investigative Interviewing(BAII) Diploma and Expert Level in Micro/Subtle Expressions.

EmotionIntell UK.

Jordan Lansley (MSc, BSc)

LinkedIn (opens in a new tab)
Qualifications
BSc (Psych), PG Dip in Emotions, Credibility and Deception, MABPsych.
Specialisms
Psychology, Deception Detection

My curiosity drives me to further explore and understand the intricacies of human behaviour and interaction. Through subtle and unconscious communication channels in order to better understand others.

Director at Emotional Intelligence Academy – Providing training tools and courses for Deception Detection, Emotional Awareness, Reading, Understanding & Influencing Others.

I’d like to further develop research, training and awareness within the area of Deception Detection.

I’m currently studying towards a MSc in Communications, Behaviour and Credibility Analysis at MMU. Research projects in Investigative Interviewing and Strategic Questioning.

EmotionIntell UK.

Kristina Ganea

LinkedIn (opens in a new tab)
Qualifications
Trainer and Consultant.
Specialisms
Corporate communications and public disclosures of financial and strategic information

Kristina’s incredible wealth of experience in the finance world coupled with her skill and understanding of behaviour analysis and communication has made her a truly unique and valuable member of the team.

Kristina’s fantastic interpersonal skills contribute to her great ability to deliver and facilitate training programmes and consultancy work with outstanding professionalism and care.

She has experience working with equity investments in various geographies from developed markets to emerging markets of Central America and Asia. She has managed both institutional and public money through customised portfolio solutions as well as mutual funds spanning products with specific industry focus to broad-based global equity funds.

EmotionIntell UK.

Tiago Miranda Adegas (MSc)

LinkedIn (opens in a new tab)
Qualifications
Behaviour Analysis and Investigative Interviewing (BAII), BSc in Psychology, FACS certified.
Specialisms
FACS Coding, Facial Expressions Emotion Detection

After completing his BSc in Psychology, Tiago achieved the BAII Diploma in Behavioural Analysis and Investigative Interviewing and is currently studying for is MSc in Communication, Behaviour and Credibility Analysis with EIA and MMU. In parallel with his Master’s Degree, he is also undertaking a Postgraduate degree in Criminal Profiling and Forensic Criminology.

Tiago’s passion for the criminal world has him firmly focused on studying more effective and ethical ways of interviewing individuals to seek out the truth. As an EIA intern, he has played a key role in the team. He has contributed to course development and supported research and consultancy projects. One of Tiago’s great strengths is his passion for achieving 100% customer satisfaction and is a driving force for his constant self-development and eye for detail.

Tiago is one of the few FACS certified coders out there and has applied this skill to support PhD research projects around the world. He is now also tasked with the responsibility of taking the science of behavioural analysis and communication to Schools and Universities to widen the access of these invaluable life skills.

Technical Director

Matt Lynham (BSc Hons)

LinkedIn (opens in a new tab)
Qualifications
All things techy and code
Specialisms
Making computer go beep boop
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